AllianceHCM research connects workforce process friction with lower employee trust, lost productivity, and early turnover
HOUSTON, Texas: AllianceHCM has released findings from a national survey of 1,000 people with recent quick-service restaurant experience, revealing a connection between inefficient workforce processes, reduced employer trust, and employees leaving before beginning independent work.
The survey found that 42.7% of respondents left the QSR that hired them before reaching the independent work stage. The likelihood was even greater among employees who described onboarding as inefficient.
Among respondents who found onboarding inefficient, 26.3% left during onboarding and another 25.5% left during training. Combined, 51.8% never began independent work.
“Friction in the employee experience translates into mistrust, lost productivity, and hard-dollar costs,” said Matt Umholtz, President and Chief Revenue Officer at AllianceHCM. “This survey pinpoints where dissatisfaction arises throughout the employee journey and puts hard numbers behind the cost of getting the employee experience wrong.”
The research also found a strong connection between process efficiency and employee trust. Respondents who said day-to-day workforce processes decreased their trust in the employer were approximately 3.7 times more likely to describe those processes as inefficient compared with respondents overall. The same relationship appeared during the exit experience.
Across the employee journey, respondents identified several recurring sources of friction:
- Inefficient hiring paperwork and employment forms during onboarding
- Poor coordination among managers, trainers, and coworkers during training
- Inconsistent communication about schedules, shift changes, and staffing updates
- Unclear communication surrounding resignation, termination, and final employment details
According to AllianceHCM, these findings point to an opportunity for restaurant operators to improve retention by making workforce processes easier to navigate and more consistent across managers and locations.
“The good news is that these problems can be fixed,” Umholtz said. “QSR operators that adopt the right HCM technology can streamline documentation and automate communication, creating a work environment where processes and tools serve the worker, not just the back office.”
The full survey report is available here.
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