PSP Holdings

PSP Holdings, a Popeyes franchise group operating across multiple locations, runs fast paced restaurants where managers wear many hats. On any given day, they are hiring, onboarding, coordinating payroll, responding to state requests, and keeping operations steady during peak hours. Behind the scenes, however, fragmented systems were adding quiet friction. What felt manageable in one store became increasingly difficult to sustain across multiple locations.

The Problem

Payroll and HR information lived across multiple systems, forcing managers to switch platforms to find employee details, track onboarding and offboarding, and respond to payroll or compliance related needs. That fragmentation slowed routine admin work and made it harder to stay organized, especially as turnover and state requests increased.

Key Challenges

• Having to switch between multiple systems to retain and obtain information
• Spending extra time searching through different programs for updates and employee details
• Needing a clearer process for tracking onboarding and offboarding
• Managing state level requests such as unemployment and wage audits with information spread across tools
• Working with platforms that were less user friendly for payroll and HR workflows
  

PSP Holdings needed a clearer, more connected way to manage payroll and HR without jumping between systems.

The Solution

PSP Holdings transitioned to AllianceHCM to replace multiple disconnected systems with a single, unified platform supporting hiring, payroll, and HR from end to end. By consolidating tools into one connected workflow, managers and payroll teams gained faster access to information and spent less time navigating between platforms.

With hiring, onboarding, compliance, and payroll operating within the same environment, the organization reduced friction across locations while maintaining consistency in high-volume restaurant operations.

The Operational Impact

• Saved time by reducing the number of programs needed to complete payroll and HR tasks
  
• Improved visibility with notifications for upcoming or ongoing matters
  
• More complete tracking across onboarding and offboarding
  
• Easier handling of unemployment and state wage audits with payroll and HR data in one location

Why AllianceHCM

For PSP Holdings, AllianceHCM stood out for its all in one approach, cost value, and ease of use compared to previous systems. The team also highlighted responsive support, noting that customer service teams from AllianceHCM have consistently been timely and helpful when assistance is needed.