About Smiley Dental
Smiley Dental, a rapidly expanding multi-location dental practice, struggled with outdated manual HR processes. By partnering with AllianceHCM, they streamlined payroll, digitized employee records, and automated hiring—saving countless hours in admin work while enabling faster growth. Here’s how they transformed their HR operations.
A Need for Change: Moving Away from Paper-Based Systems
Smiley Dental was managing a growing workforce using paper-based systems—an approach that was no longer sustainable. With multiple locations and hundreds of employees, the administrative workload became overwhelming. As Tuoi Tran, HR Manager at Smiley Dental, explained, “We were using paper-based systems, and the manual work was overwhelming. It was really hard to keep up with everything, especially as we grew.”
Before partnering with AllianceHCM, Smiley Dental had tried multiple other solutions, but neither fully met their needs. Their HR processes were fragmented, making it difficult to manage payroll, benefits, and recruitment efficiently. That’s where AllianceHCM came in, offering them a comprehensive, digital solution that streamlined operations and improved efficiency across the board.
The Power of Digital Integration
By transitioning to AllianceHCM, Smiley Dental was able to move from manual, paper-based systems to a fully integrated digital platform. This shift helped eliminate time-consuming tasks such as printing, sorting, and distributing W-2s and pay stubs. “With AllianceHCM, employees can access their W-2s and pay stubs online. That means we no longer have to worry about handling physical documents. It saved us a huge amount of time,” Tuoi shared.
We implemented AllianceHCM’s benefits administration solution with carrier connectivity, to help consolidate payroll, benefits, and employee management into one seamless platform. This integration improved data management, reduced errors, and simplified the processes across all of Smiley Dental’s locations. By eliminating inefficiencies, AllianceHCM’s platform simplifies daily HR operations, allowing Smiley Dental’s team to focus on growth rather than getting bogged down in administrative tasks.
Tackling HR Challenges as Smiley Dental Expanded
As Smiley Dental expanded, so did the complexity of their HR needs. With high turnover and multiple locations, it became clear that a more efficient system was necessary. “When the company was growing, we didn’t have an HR background. We were just learning as we went,” Tuoi said. At that point, they needed a solution that could handle payroll, benefits, recruitment, and employee management all in one place.
AllianceHCM helped them address these challenges head-on. The ability to manage everything in a single platform allowed Smiley Dental’s HR team to streamline processes and reduce the administrative burden. Smiley Dental’s team could now focus on strategic priorities instead of getting bogged down by manual processes.
Time Savings and Efficiency Improvements
One of the biggest wins for Smiley Dental was the significant time savings they experienced after switching to AllianceHCM. By automating tasks like updating direct deposit information and address changes, the HR team could delegate more to employees, freeing up valuable time for other priorities. “Before, we had to do everything manually. Now, employees can update their own information, which has saved us a lot of time,” Tuoi explained.
Additionally, the applicant tracking system simplified the hiring process. Tuoi could now handle recruitment directly through the AllianceHCM portal, making it easier and faster to fill open positions. “Hiring used to be a pain. Now, I can handle it directly through the portal, and the process is much smoother,” she said. This added efficiency has helped them scale their workforce without sacrificing quality or time.
Collaboration for a Smooth Transition
Like any system transition, moving from their previous setup to AllianceHCM had its challenges. But the collaborative effort between the two teams made the process smoother. Tuoi highlighted the support from our team: “We worked closely with the AllianceHCM team to get everything sorted out, and it was really helpful.”
This collaborative spirit is at the heart of how we work with our clients—making sure the transition is as smooth as possible and that all challenges are addressed quickly and effectively.
Real Results and Future Growth
The impact of partnering with AllianceHCM has been undeniable for Smiley Dental. They’ve seen major improvements in how they manage HR tasks and have gained valuable time back to focus on growing their business. “What I like most about AllianceHCM is that it’s all in one place. It’s easy to use and saves us a lot of time,” Tuoi said.
The overall feedback from Smiley Dental has been overwhelmingly positive. “Everything is much more organized, and we’ve saved a lot of time,” Tuoi added. These time savings have been a huge asset to their HR team, allowing them to manage a larger workforce without increasing their administrative burden.
