Employee Support

MyPay is the employee portal from AllianceHCM. It’s available both as an app on your smartphone as well as a website that you can access from anywhere, and it’s where you can do things like receive communications from your company, see your pay stubs, request time off, and more.

We have a whole set of guides to walk you through how to use MyPay. Click here to see that and a list of how-to articles for information about each section of the app: https://app.getguru.com/card/caAXMG7i/MyPay-overview

You can find the free MyPay app in the app stores or by finding it here:

• In the Apple App Store: https://apps.apple.com/nz/app/alliance-mypay/id1240428649
• On Google Play: https://play.google.com/store/apps/details?id=com.alliancepayroll.mypay&pcampaignid=web_share 

If you’re logging into MyPay for the first time, your employer should give you the login information. If they emailed it, be sure to check all your email folders — including spam! — to find the email. Please contact your administrator or speak with your direct manager if you still can’t find the information or are having problems.

Your password may be disabled if you haven’t used MyPay in more than six months. Regardless of the reason, if your password isn’t working, try reaching out to these co-workers: your manager, payroll manager, or human resources department.

You can share this link with your co-workers if they need assistance, which has instructions they can follow to reset it for you: https://app.getguru.com/card/T54RgXdc/Resetting-an-employees-MyPay-password

If you know what your current MyPay password is, you can reset your password in the My Account section. You can see how to get there in this guide: https://app.getguru.com/card/iajKAKLT/MyPay-for-the-web-My-Account 

Your password may be disabled if you haven’t used MyPay in more than six months. If your password isn’t working, you need to ask your payroll or human resources department to reset it for you.

You can share this link with your co-workers, which has instructions they can follow to reset it for you: https://app.getguru.com/card/T54RgXdc/Resetting-an-employees-MyPay-password

You can learn about how to set up or edit direct deposit in MyPay with this guide: https://app.getguru.com/card/cqA88ori/MyPay-web-version-for-employees

Your company may decide how they will deliver W-2s to employees, but you can also find information in MyPay.

First, log into MyPay and then look in the menu for More. Then you can look under the Documents section to choose how you want your W-2 and other year-end tax documents to be delivered. You can also find the documents here once they’re available.

You’ll also be able to find the documents in MyPay in the More menu and under Pay.

Learn more about how to find the W-2 information in MyPay in this article, which walks through everything in the More section: https://app.getguru.com/card/iLgq6n4T/MyPay-app-More 

If you need more help, please get in touch with your employer (even if you don’t work there anymore).

You can learn about how to change your tax information in MyPay with this guide: https://app.getguru.com/card/cqA88ori/MyPay-web-version-for-employees

You can learn about how to request time off in MyPay with this guide: https://app.getguru.com/card/cqA88ori/MyPay-web-version-for-employees 

Your company may use something like SwipeClock or another system for scheduling and time off. Ask your employer if you aren’t sure or if you can’t request time off in MyPay.