AllianceHCM Payroll, Tax and HR
Search
Client Success Story

Oberoi Restaurants

Oberoi Restaurants continues to expand, with more than 40 Wendy’s locations across Texas and Florida

Ricki Oberoi Owner/Operator of Wendy's Franchises

Oberoi Restaurants and AllianceHCM grew alongside each other

Ricki Oberoi and Edith Hernandez were teenagers when they each got their first jobs in the quick-serve restaurant space. Since then, Ricki, owner/operator of Oberoi Restaurants, and Edith, managing partner, have become incredibly well-versed in the hospitality industry. Their careers have flourished, and their business has taken off. 

Similarly, AllianceHCM has evolved during that time. AllianceHCM started supporting Oberoi Restaurants in the mid-1990s, changing as Oberoi expanded and grew to serve hundreds of thousands of customers. 

We’ve used AllianceHCM since we had three restaurants. We just kind of grew with the system. AllianceHCM had more products to offer us so, as we grew, we just kept taking them.

Ricki Oberoi
Owner/Operator

Oberoi Restaurants now includes more than 40 restaurants in Houston, south Texas, and the Texas Valley, as well as Fort Lauderdale, Florida, and Ricki said the company is ready to grow even more.

As Oberoi adds restaurants, AllianceHCM helps new locations get integrated quickly

Oberoi Restaurants uses AllianceHCM for day-to-day operations, such as payroll, applicant tracking and onboarding, as well as Work Opportunity Tax Credit (WOTC) reimbursements and Affordable Care Act (ACA) administration. They also rely on AllianceHCM for aligning employee payroll and other data during acquisitions.

The people at the support center at AllianceHCM, they’re very good with our team here. We get on conference calls and emails, and AllianceHCM really makes it happen – making it less painful as we take on 300 employees at a time.

Edith Hernandez
Managing Partner

Ricki agreed. “Yeah, adding one store is not a big issue. That’s literally: Just make a call, and they drop it in.” He admits that larger acquisitions are more challenging since they involve transferring data from another payroll company, but AllianceHCM has always supported them. “To do onboarding of 500, 600, 700 employees, it’s a very nerve-wracking situation.”

AllianceHCM’s applicant tracking and onboarding provide faster employee conversions for Oberoi Restaurants

Employees don’t just join Oberoi Restaurants through acquisitions. Like any growing business, hiring is always a top priority for the company. The “Great Resignation” is hitting the restaurant industry, but it’s an industry that has substantial economic clout and employs a large, diverse workforce.

“Employee retention is a big challenge right now, both retention and hiring,” Ricki said. “Especially in our industry and the restaurant industry in general, it’s just there.”

Edith explained that when Wendy’s debuted a breakfast menu, restaurants had to hire new staff to cover a new part of the day schedule. AllianceHCM’s Applicant Tracking System (ATS) made the hiring process smoother.

I think the onboarding, the applicant tracking, it has made our life easier. Converting the employee over to the portal and checking on those has been a lifesaver for us.

Edith Hernandez
Managing Partner

Edith added that once employees are a part of Oberoi Restaurants, it’s easy to use the AllianceHCM system to enter pay raises, update employee addresses, or make other data changes.

AllianceHCM provides Oberoi Restaurants top-of-the-line customer service every time

Ricki and Edith mentioned specific AllianceHCM employees when they talked about the company’s customer service, noting that these personal relations set the company apart from competitors. Ricki noted that AllianceHCM is still privately held and offers all the same services as a larger, privately traded company.

“You’ve always been a great support in our lives, so we always recommend it,” Ricki said. “Customer service, that’s the biggest thing.”

“The best customer service,” agreed Edith.


Industry:

Hospitality

Company size:

100+ employees

Solution:

Payroll & Tax

Test drive our powerful human capital management solution!

Take AllianceHCM payroll and tax solutions for a spin today. See for yourself why our clients are so satisfied with our human resources solutions and service.

Are you tired of spending countless hours managing your payroll and tax processes? Look no further than AllianceHCM’s exceptional payroll and tax solutions. Our dedication to providing top-notch human resources solutions and services has been our trademark since 1989.

Support and empower your employees and reduce the workload for your HR team with MyPay. Let us show you why our clients rave about our comprehensive payroll and tax solutions. Say goodbye to tedious tasks and hello to a streamlined HR experience with the AllianceHCM employee self service site.

AllianceHCM is the payroll provider of {company}. Please contact your employer (even if you're not employed there anymore) directly for assistance with logging in, resetting your password, questions about your paystub, accessing your W2, benefits or any direct deposit questions etc. We have strict security rules in place and cannot access or share employee information with anyone other than your employer's AllianceHCM administrator.