The transition to Alliance was (fairly) pain-free thanks to the help of the transition team. When you use Alliance, you are given your personal account representative to help with any and all issues. Our rep, Cary Bruce, is knowledgeable, friendly and fun to work with. This company makes payroll processing the simplest part of my day.
I first gave a 1 star rating for everything that happened during and after our initial rollout. Many months later I have reached Serene Fryar and she has completely turned it around for us. She is knowledgeable (and honest when she doesn't know the answer which I find refreshing), stellar with follow-up, helpful and incredibly friendly. Very pleased with what she has been able to do for our company when others couldn't!
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